Complete Feature Breakdown

An all-in-one, automation-first SaaS platform purpose-built for modern travel agencies

Ticketing · Umrah · Visas · Hotels · Finance · Automation · Reporting · Client Portal

Ticketing & Reservations

Agencies juggle scattered ticket records across multiple suppliers with no central truth. MTravels gives you a complete booking engine with automated profit tracking, refunds, date changes, baggage management, and OCR-powered document processing.

Ticket Bookings

Complete ticket booking system with real-time availability

Ticket Reservations

On-hold sales with automatic expiration and follow-up

Refunded Tickets

Complete refund processing with financial reconciliation

Date Change Tickets

Manage date changes with penalty calculations and notifications

Ticket Weight Management

Track baggage allowances and weight limits with pricing

Automatic Profit Calculation

Real-time profit calculation per ticket with margin tracking

Umrah & Family Management

Managing family groups, individual member tracking, separate payments per traveler, and cancellations is chaotic in spreadsheets. MTravels handles the entire Umrah lifecycle — family bookings, member-level tracking, individual receipts, agreements, ID cards, and passport OCR.

Family-Based Booking

Group families and manage all members with individual preferences

Member Management

Track each traveler with their own tickets, visas, and accommodations

Individual Payments

Collect payments per member with family-level financial visibility

Family Transactions

Complete financial tracking for each family unit

Cancellations & Refunds

Manage cancellations with automatic refund calculations

Agreements & ID Cards

Generate Umrah agreements and pilgrim ID cards automatically

Visa & Hotel Management

Visa and hotel processes handled outside the system create data gaps and reconciliation nightmares. MTravels brings everything in-house — visa applications, hotel bookings, refunds, cancellations, client/supplier account linkage, and automated financial impact tracking.

Visa Applications

Complete visa application management with document tracking

Visa Transactions

Track all visa-related financial transactions

Visa Refunds

Process visa refunds with automatic reconciliation

Visa Cancellations

Manage visa cancellations with status updates

Client & Supplier Tracking

Track clients and suppliers for each application

Status Tracking

Monitor visa and hotel status with automated updates

Hotel Bookings

Complete hotel booking management with room types and rates

Hotel Refunds

Process hotel refunds with automatic reconciliation

Finance & Accounting

Poor visibility into cash flow, profit sources, and outstanding dues costs agencies real money. MTravels provides multi-currency financial management with real-time P&L, account tracking, debtor/creditor management, salary, asset, expense management, and comprehensive financial statements.

Multi-Currency Support

AFN, USD, AED, EUR with real-time conversion

Real-Time P&L

Automatic profit and loss across all operations

Main Accounts

Safe, Bank, Sarafi accounts with complete tracking

Client & Supplier Ledgers

Complete ledgers for clients and suppliers

Debtors & Creditors

Track outstanding amounts and manage collections

Sarafi Management

Money exchange management with rate tracking

Dashboards & Reporting

Static reports don't help owners make fast decisions. MTravels gives you real-time dashboards with multi-currency charts, profit breakdowns, outstanding dues tracking, user performance metrics, and exportable Excel/PDF reports.

Admin Dashboard

Comprehensive dashboard with all key metrics at a glance

Multi-Currency Cash Flow

Cash flow visualisation with multi-currency support

Time Period Filters

Daily, monthly, and yearly data filtering

Profit Cards

Today, month, and year performance at a glance

Drill-Down Profit View

Dig from profit sources to individual items

Outstanding Dues

Track client pending payments and overdue amounts

Automation & Intelligence

Manual data entry and repetitive communication consume hours daily. MTravels automates profit calculations, email/WhatsApp notifications, OCR document processing, and provides real-time analytics with interactive charts.

Automated Profit Calculation

Auto-calculated profit for tickets, visas, hotels, and Umrah

Real-Time Analytics

Interactive dashboard with live data visualisation

Interactive Charts

Visual charts for financial and operational data

Email Automation

Automated branded emails for tickets, visas, hotels, and invoices

WhatsApp Automation

Tenant-configurable WhatsApp messaging with templates

OCR & Auto-Fill

Auto-extract passenger data from tickets and passports

Multi-Branch Management

Growing agencies duplicate chaos instead of scaling systems. MTravels lets you manage unlimited branches under one account — with separate users, permissions, branding, and performance tracking per branch.

Unlimited Branches

Add unlimited branches under one account — each with its own users, clients, and operations

Data Isolation

Complete data separation between branches — each branch sees only its own data

Branch Dashboard

Compare performance across branches and export reports per branch

Shared Communication

SMTP and WhatsApp settings are configured at the account level — all branches share the same channels with unified branding

Maktob Management

Lost official letters, version confusion, and compliance gaps are common when correspondence is managed manually. Maktob provides systematic numbering, multi-language support (English, Dari, Pashto), PDF generation, and full audit logging.

Issued & Received Letters

Track both incoming and outgoing official correspondence

Automatic Numbering

Systematic Maktob numbering for easy reference

Multi-Language

Create letters in English, Dari, and Pashto

PDF Generation

Professional PDF documents with preview capability

Status Management

Draft, Sent, Archived tracking with search and filters

Branch-Aware

Letters managed with branch-specific context and access

HR & Attendance

Tracking employee attendance, calculating payroll, and managing performance across multiple branches is time-consuming and error-prone. MTravels HR module handles attendance, branch-level tracking, salary integration, and performance analytics.

Employee Attendance

Track check-in/check-out times per employee

Branch-Level Tracking

Manage attendance separately per branch

Salary Integration

Auto-calculate salary based on attendance and performance

Performance Reporting

Generate reports based on attendance and KPIs

Employee Records

Complete profiles with attendance history

Productivity Analytics

Analyze attendance patterns and productivity trends

Communication & Collaboration

Agencies need seamless communication between branches and with partner agencies. MTravels provides built-in inter-tenant chat, shared agreements with controlled access, and collaboration tools for cross-agency ticket/visa sales.

Inter-Tenant Chat

Real-time messaging between different agencies

Business Collaboration

Coordinate ticket, visa, and Umrah sales between agencies

Shared Agreements

Create agreements with controlled access permissions

Controlled Access

Manage permissions for shared communications

Collaboration Analytics

Track collaboration activities and outcomes

Mobile Collaboration

Access collaboration tools from any device

Security & Audit Logs

Financial systems demand complete accountability. Every transaction in MTravels is fully auditable — who changed what, when, and from where. Enterprise-grade AES-256 encryption, role-based access, automated backups, and compliance reporting built in.

Comprehensive Audit Logs

Full transaction history — who changed what and when

Role-Based Security

Secure actions only by appropriate roles

Change History

Complete history of sensitive operations for compliance

Data Encryption

AES-256 encryption for all data at rest and in transit

Automated Backups

Daily backups with point-in-time recovery

Compliance Reports

Generate audit-ready compliance reports automatically

Client Portal

Clients constantly ask for booking status, ticket copies, and invoices — wasting staff time on repetitive requests. MTravels Client Portal gives customers 24/7 self-service access to their booking history, documents, and real-time status updates.

Client Login Access

Secure authentication for clients to access their accounts

Booking History

Complete history of all tickets and services

Balance & Transactions

View account balance and transaction history

Document Downloads

Download invoices, tickets, and documents anytime

Mobile Friendly

Fully responsive design for phones and tablets

Real-Time Notifications

Automatic push notifications for booking updates

Onboarding & Learning

New users struggle with complex systems. MTravels includes a built-in learning system with Vimeo-hosted tutorials, step-by-step guides, role-based learning paths, feature-specific help videos, and a support ticket system — all inside the platform.

Video Tutorials

Fast, reliable Vimeo-hosted training content

Step-by-Step Guides

Written guides for every feature and workflow

Role-Based Learning

Customized paths for admin, sales, and finance roles

Contextual Help

Feature-specific help available right in the interface

Quick Wins Series

Short getting-started videos for common tasks

Support Tickets

Lightweight built-in support with SLA tracking

Measurable Business Impact

80%
Reduction in manual work & data entry errors
40%
Fewer customer support requests
3x
Faster booking processing
45%
Increase in customer satisfaction

Roles & Permissions

Clear, role-based access aligned with real agency operations

Tenant Super Admin

Agency OwnerGlobal dashboard, branch comparison, reports

Admin

System ManagementUsers, settings, audit logs

Finance

AccountingLedgers, invoices, payments, reports

Sales

Booking TeamBookings, clients, quotes

Umrah Team

Pilgrimage OpsFamilies, members, payments, visas

An all-in-one, automation-first, multi-branch travel agency SaaS covering ticketing, Umrah, visas, hotels, finance, communication, reporting, and client management — built for real agency operations, not theory.

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